Visiting International Students: Online Application Troubleshooting Guide

I am unable to log into my account.

On the log in screen, click on “Did you forget your password” to reset your password. Please do not create a new account.

After enrolling in my courses and submitting payment, I did not receive a confirmation email.

If you do not receive a confirmation email and itemized receipt within 24 hours, please contact our office immediately at internationalsummer@uci.edu.

I logged back in and am unable to see what courses I originally put in my cart, select courses, and/or proceed to the payment page.

We highly recommend you complete the application in one sitting by reviewing our website and ensuring you have all of the required information and documentation. Once you have entered your personal information you cannot go back to the previous page and make changes. If you make a mistake or would like to make a change to your application, please contact our office at internationalsummer@uci.edu.

I submitted payment once but was charged twice, how do I get this resolved?

Do not click the back button once you have submitted payment. Clicking the back button or attempting to make any changes while payment is being processed can result in duplicate charges against your account.If you were charged twice, please contact our office at internationalsummer@uci.edu for assistance.

I received an error message, “Exception present. The website administrator has been notified. Exception: Property Access Token is required.”

We recommend utilizing Google Chrome or Internet Explorer to complete the online application. If you are having issues, please contact our office at internationalsummer@uci.edu for assistance.

I submitted payment once but was charged twice, how do I get this resolved?

Do not click the back button once you have submitted payment. Clicking the back button or attempting to make any changes while payment is being processed can result in duplicate charges against your account.If you were charged twice, please contact our office at internationalsummer@uci.edu for assistance.

When I log back in, I am directed to the course pages and cannot select any courses.

See the dark blue task bar at the top of the screen. Hover your mouse over the “Pending Applications” text and click “Document Uploads.” Make sure that all of the required documents have been uploaded before proceeding to course selection.Please refrain from clicking back or refresh button multiple times while completing the application. Doing so can cause your application to be modified or remove previous application selections. If you are having issues, please contact our office at internationalsummer@uci.edu for assistance.